Job Responsibilities:
Lead and manage a team of customer service executives
Monitor daily performance and ensure service quality
Handle escalations and support team in resolving customer issues
Train, motivate, and guide team members to meet KPIs
Prepare reports and share feedback with management
Eligibility:
Minimum 1 year of experience in customer service
Strong leadership and communication skills
Ability to manage team performance and drive results
Graduate (any stream) preferred
Comfortable with rotational shifts