"Personal information" (PI) - means any information relating to an identified or identifiable natural person including common identifiers such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and any other information that is so categorized by applicable laws.
We collect information about you and/or your usage to provide better services and offerings.
The Personal Information that we collect, and how we collect it, depends upon how you interact with us. We collect the following categories of Personal Information in the following ways:
We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so.
Our use of your personal data depends on the purpose for which you interact with us. We may process your Personal Information for the following purposes:
Some of our web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about web-site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Platform.
Your Personal Information is collected and processed by IEIL based on the following legal grounds depending upon the nature of Personal Information and the purposes for which it is processed.
IEIL relies on your consent in order to process your Personal Information in certain situations. If IEIL requires your consent to collect and process certain Personal Information, as per the requirements under the applicable data protection laws, your consent is sought at the time of collection of your Personal Information and such processing will only be performed where consent is secured.
Compliance with a legal obligation:
Your Personal Information may be processed by IEIL, to the extent that such processing is necessary to allow IEIL to comply with a legal obligation. An example of this would be if IEIL is required to disclose your Personal Information to respond to a court order or if IEIL is required to retain specific records for a fixed period to comply with requirements under any applicable law.
We restrict access to your Personal Information to employees who we believe reasonably need to know/or that information to fulfil their jobs to provide, operate, develop, or improve our products or services.
IEIL does not disclose, transfer or share your Personal Information with others except with:
IEIL does not intend to transfer Personal Information without your consent to third parties who are not bound to act on IEIL's behalf unless such transfer is legally required.
If your Personal Information is transferred outside India, we take the necessary steps to protect your Personal Information in accordance with applicable data protection laws.
IEIL makes no representations or warranties regarding how your information is stored or used on third-party servers. We recommend that you review the applicable privacy statements and policies of each third-party site linked from the Platform to determine their use of your personal information.
To use the Platform, you agree that you must be the minimum age (described in this paragraph below) or older. The minimum age for these purposes shall be eighteen (18), however if local laws require that you must be older for IEIL to be able to lawfully provide the services over the Platform to you then that older age shall apply as the applicable minimum age. If you are under the age of 18 or the age of majority in your jurisdiction, you must use the Platform under the supervision of your parent, legal guardian or responsible adult.
Your Personal Information will not be retained by IEIL any longer than it is necessary for the purposes for which the Personal Information is processed and/or in accordance with legal, regulatory, contractual or statutory obligations as applicable. At the expiry of such periods, your Personal Information will be deleted or archived in compliance with applicable laws
You have the right to invoke your rights which are available to data principals or data subjects (as per applicable laws and regulations) in relation to your Personal Information which is being processed by IEIL.
IEIL provides you the ability to keep your Personal Information accurate and up-to-date. If at any time you would like to a) rectify, update or correct your Personal Information; b) obtain confirmation on whether or not your Personal Information is processed by it; c) access your Personal Information or exercise your right to data portability; or d) exercise your right to restrict the continuing disclosure of your Personal Information to any third party by IEIL in certain circumstances, you are requested to contact us using the contact details mentions below. We will require you to provide a valid proof of your identity, in order to ensure that your rights are respected.
For the exercise of certain rights, you may be required to approach the relevant authority / designated officer as per the provisions of the applicable data protection laws.
IEIL may in accordance with the provisions of applicable data protection laws, charge a fee for fulfilling your request, in particular in case of excessive or manifestly unfounded request. Further you acknowledge that the abovementioned rights are not absolute and are subject to limitations as per the applicable data protection laws.
The security and confidentiality of your Personal Information is important to us and IEIL has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as IEIL does. Regardless of where your Personal Information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure.
IEIL operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. IEIL monitors and records comments and posts made on these channels about itself in order to improve its products and services.
Please note that you must not communicate the following information to IEIL through such social media sites:
IEIL is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. IEIL is only responsible for its own use of the Personal Information received through such sites.
IEIL does not store any account related information or any credit / debit card details. IEIL shall not be liable for any loss or damage sustained by Users as a result of any disclosure (inadvertent or otherwise) of any information concerning the User's account, credit cards or debit cards in the course of any online transactions or payments made for any products and/or services offered through the Platform.
In case any Personal Information is shared by you with IEIL, which is not requested by IEIL during registration, (whether mandatorily or optionally), IEIL will not be liable for any information security breach or disclosure in relation to such information.
In case you have any complaints and/or grievances in relation to the processing of your Personal Information you can send your complaints via e-mail to our grievance officer:
IEIL (India) Limited