Customer Support Executive

Role & Responsibilities:

Serve as the first point of contact for customers via calls or emails.

Address customer queries promptly and accurately.

Collaborate with internal teams to resolve customer issues efficiently and within service standards.

Provide stellar support by troubleshooting and ensuring that customer needs are met.

Maintain clear and comprehensive records of all customer interactions.

Provide a personalized experience for customers, ensuring that each interaction is handled with care and professionalism.

Stay updated on company products and services to provide the most accurate information to customers.

Meet and exceed the company's performance targets for AHT (Average Handling Time), CSAT (Customer Satisfaction), Quality and issue resolution.

What We’re Looking For:

Strong communication skills (both spoken and written) in English, Hindi, and any regional language.

A passion for problem-solving and providing exceptional customer care.

Positive attitude and willingness to learn.

Ability to work well in a team environment.

Ability to work under pressure and handle high volumes of customer interactions.

A solution-oriented mindset, always striving to find the best way to resolve customer issues.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Omshara Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 30 Customer Support Executive at Omshara Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.