International Voice Process

Overview of the position :

We are seeking a skilled and customer-focused Chat Agent to provide
real-time assistance to customers via live chat. The ideal candidate will
deliver exceptional service, resolve queries efficiently, and represent the
brand in a friendly and professional manner.

The role of Customer Support Associate (CSA), will be responsible for :

Respond promptly and professionally to customer inquiries calls
chat while identifying opportunities for process improvement.
Resolve product or service problems by clarifying the customers
issue and identifying the cause.
Escalate unresolved issues to the appropriate internal teams.

Essential Functions :

Committed to providing outstanding customer service at every touchpoint.
Demonstrates strong self-management skills and consistently meets responsibilities.
Identify trends and take an active role in delivering suggestions for process & product improvements

IntouchCX | intouchcx.com Digital
Language English
Hours of Operation 24/7

Excellent Verbal Communication :

Proficiency in English
High attention to detail and accuracy.
Strong problem-solving and conflict resolution skills.
Ability to multitask and manage multiple chat windows simultaneously.

Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus
6Months to 1 year of experience in Customer Service Voice

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.