International Customer Support Executive

Job description

Required skills and qualifications:

• Strong written and verbal communication skills with neutral Indian Accent.

• Ability to communicate calmly and diplomatically with patients & co-workers.

• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.

• Proficient in customer service

• Active listening and comprehension skills

• Strong customer service skills.

• Ability to build positive relationships with patients.

• Education qualification: 12th pass minimum qualification.

• Typical duties and responsibilities:

  • Handling the calls with good communication skills professionally. Can speak fluently Hindi and English language as per region.

  • Language Combination required: English + Hindi .

  • Patient centric and Excellent interpersonal and communication skills

  • Knowledge of medical terminology is a plus • Ability to apply knowledge of CC procedures and carry out tasks accordingly.

  • Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

  • Quality & AHT to be maintained as per process requirement

  • Always be updated with the Process knowledge & daily updates.

  • Employment Type: Permanent.

  • Educational mandate: any HSC / Graduate / Postgraduate can apply.

  • Working days: 5 with 2 day rotational off.

  • Role: Customer Retention - Voice / Blended

    Industry Type: BPM / BPO

    Department: Customer Success, Service & Operations

    Employment Type: Full Time, Permanent

    Role Category: Voice / Blended

    Education

    UG: Graduation Not Required

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.