International Voice Process

25,000 - 36,000 /month*

Intouch Cx

Electronic City, Bangalore

₹6,000 incentives included

1 - 6+ years Experience in Customer Support / TeleCaller

Replies in 24hrs

25 Openings

Incentives included

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Meal, Insurance, PF

Job Description

Job Description:
We are looking for confident and customer-focused professionals to join our International Voice Support team. The role involves handling inbound/outbound calls from global customers, providing accurate information, and delivering an excellent customer experience.

Key Responsibilities:

Handle international customer calls professionally and efficiently .
Understand customer concerns and provide timely resolutions.
Maintain high standards of call quality and customer satisfaction.
Accurately document customer interactions in CRM systems.
Follow company policies, scripts, and compliance guidelines.
Meet performance metrics such as AHT, FCR, and CSAT.

Required Skills:

Excellent spoken English with clear pronunciation.
Strong communication and listening skills.
Customer-centric mindset with problem-solving ability.
Ability to handle pressure and manage difficult conversations.
Ability to understand and adapt to US Accents
Willingness to work in night/rotational shifts

Preferred Qualifications:

Prior experience in International BPO / Voice Process.
Candidates based in Bangalore are preferred.
Ability to adapt to different cultures and time zones.
Flexible to work in night shifts.
Exposure to global customer handling is an added advantage.

What We Offer:

Attractive salary + performance-based incentives
5 days working & 2 Days rotational off.
Career growth opportunities in international processes
Supportive and professional work environment
Free meals during shifts
Two-way cab facility for safe commute

Interested candidates can share their CV to jestinaa.arockiyasamy@intouchcx.com

You can Whatspp/ call to 8147091014 (HR Jestina)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this International Voice Process job

What are the eligibility criteria for this International Voice Process job?
Ans : Candidates should have a 12th Pass and above qualification with 1-7 years of experience and skills like International Calling for this International Voice Process job offered by Intouch Cx in Electronic City, Bangalore.
What salary is offered for this International Voice Process job?
Ans : The salary for this International Voice Process job ranges between ₹25,000-₹36,000 per month.
What shift and timings does this job follow?
Ans : This International Voice Process job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Electronic City, Bangalore.
How many vacancies are there for this International Voice Process job?
Ans : There are 25 vacancies for this International Voice Process role.
Is this job open for all genders?
Ans : Yes, this International Voice Process job is open for both male and female candidates.
What does the role of International Voice Process involve?
Ans : As a International Voice Process, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Voice Process position is Electronic City, Bangalore.
Who is the right fit for this International Voice Process job?
Ans : A candidate having skills like International Calling with 1-7 years of experience is the right fit for this International Voice Process job.
What makes this International Voice Process job a good opportunity?
Ans : This International Voice Process job is a good opportunity as it offers a salary between ₹25,000-₹36,000 per month. This is a Full Time job and has 25 openings.