Customer Support Executive

15,000 - 45,000 /month

Accentrix Solutions

Electronic City, Bangalore

6 - 72 months Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Malayalam

Graduate and above

All genders

6 days working | Flexible Shift

Job Benefits: Cab

Internet Connection, Laptop/Desktop

Job Description

We are looking for a Customer Support Executive – Voice Process to join our team in the Customer Service industry. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns in a professional and efficient manner. The role offers an in-hand salary of ₹16,500 – ₹18,500 per month and a dynamic environment with opportunities for growth and quarterly bonuses.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a solution-oriented approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to resolve customer issues
Escalate complex cases to the appropriate department when required
Meet performance metrics such as call quality, customer satisfaction, and resolution timelines
Ensure compliance with company policies and quality standards

Job Requirements:

The minimum qualification for this role is PUC / Any Degree / Any Graduate (Fresher or Experienced). Candidates must possess strong English communication skills; Hindi is mandatory. Additional regional language skills will be an added advantage.

You will be responsible for resolving customer complaints, providing accurate information, and ensuring a positive customer experience. Candidates must be open to a 6-day working week during rotational shifts (Day & Late shifts).

Work Mode: Work from Office
Quarterly Performance Bonus applicable
Immediate joiners preferred

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Domestic Calling, International Calling, Non-voice/Chat Process along with 1-6 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Electronic City, Bangalore.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Domestic Calling, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Electronic City, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Non-voice/Chat Process along with 1-6 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹45,000 per month. This is a Full Time opportunity and has 99 openings available.