Assistant Manager

Job Title: Assistant Manager - Operation and KIOSK management

Company: Turbo Shack
Location: Electronic City
Reports To: Store / Operations Manager

Role Overview

The Assistant Manager at Turbo Shack is responsible for ensuring smooth day-to-day operations of the RC arena and retail section. This role involves supervising staff, managing customer experience, maintaining equipment, and ensuring all SOPs are followed during opening, live operations, and closing.

Key Responsibilities

1. Operations Management

• Oversee daily opening and closing procedures as per SOP

• Ensure all RC cars, batteries, and equipment are functional and ready

• Monitor arena zones (Race Track, Off-Road, Construction) for smooth gameplay

• Maintain cleanliness, safety, and overall presentation of the kiosk/store

2. Staff Supervision

• Manage shift allocation and staff responsibilities

• Handle shift transitions and proper handovers between employees

• Train new staff on operations, safety, and customer handling

• Ensure discipline, punctuality, and performance standards are maintained

3. Customer Experience

• Greet and assist customers in understanding the RC experience

• Resolve customer issues, complaints, or technical difficulties

• Ensure players follow safety rules while using RC cars

• Upsell services, products, and extended play sessions

4. Inventory & Equipment Management

• Track RC cars, batteries, controllers, and spare parts

• Ensure timely charging and rotation of batteries

• Report damages, losses, or maintenance requirements

• Coordinate with vendors or management for repairs/replacements

5. Sales & Revenue Support

• Support retail sales (RC cars, toys, accessories, merchandise)

• Monitor daily sales & Maintain basic billing and transaction records

• Suggest offers, combos, and promotional ideas

6. Reporting & Coordination

• Share daily reports on operations, issues, and sales

• Escalate major problems to the Store/Operations Manager

• Maintain records of incidents, damages, and customer feedback

Required Skills & Qualifications

• 1–3 years of experience in retail, gaming, entertainment, or hospitality

• Strong leadership and team management skills

• Good communication and customer-handling ability

• Basic technical understanding (RC cars / gaming equipment is a plus)

• Problem-solving mindset and quick decision-making ability

Preferred Traits

• Interest in automobiles, RC cars, or gaming

• High energy and ability to manage kids and families

• Attention to detail (especially equipment handling)

• Ability to work during weekends and peak hours

Working Conditions

• Rotational shifts (including weekends & holidays)

• Fast-paced, customer-facing environment

• Requires standing and active movement during shifts

KPIs (Performance Indicators)

• Smooth daily operations with minimal downtime

• Customer satisfaction and repeat visits

• Equipment maintenance and reduced damage rate

• Staff efficiency and adherence to SOPs

• Achievement of sales targets

Compensation

• Salary: 25000 - 35000 Rupees

• Incentives: Based on performance & sales

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.