International Voice Process

Urgent Hiring | International Voice - Apply Now!

Greetings from IntouchCX !

We are currently Hiring for International Voice Customer Service Associate

Experience - Min 6months in International calls

Qualification - Undergraduate

Salary - Upto 30k + 6k performance based Incentives

Shift - US Night Shift

Contact Details: HR Pushpa

Mobile number : 9886288810

Email ID : pushpa.pushpa@intouchcx.com

Immediate Joiners Required

Job description

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

• Having daily interactions with the customer to handle issues from end to end via call

• Going the extra mile to engage customers in solving issues and ensuring satisfaction

• Quickly and effectively building rapport with customers while diagnosing and resolving issues

• Providing white glove service and having the ability to provide an overall excellent customer experience

Essential Functions:

• Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems

• Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions

• Actively listen to the customer, and show empathy and patience

• Provide information to the client and place appropriate notes in system

Critical Skills:

• Ability to work in a fast-paced, hectic, changing environment

• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

• Ability to operate a phone system and personal computer

• Ability to adhere to all organizational policies and procedures

• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Educational/Work Experience and Requirements

• Must have minimum 6 months experience in customer support -n International Voice.

• Must successfully pass a background check

• High school diploma or equivalent required

• Post secondary degree is a plus

Benefits:-

• An attractive compensation package with performance-based incentives

• Incredible learning and growth opportunities

• Outstanding rewards and recognition program & employee engagement activities

• Free Food and Transport while working on-site

• Medical Insurance

To schedule your interview kindly

Contact HR PUSHPA or WhatsApp your CV on / Email to 9886288810 / pushpa.pushpa@intouchcx.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.