International Voice Process

18,000 - 30,000 /month

Intouch Cx

Electronic City, Bangalore

6 - 72 months Experience in Customer Support / TeleCaller

80 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

Urgent Hiring | International Voice - Apply Now!

Greetings from IntouchCX !

We are currently Hiring for International Voice Customer Service Associate

Experience - Min 6months in International calls

Qualification - Undergraduate

Salary - Upto 30k + 6k performance based Incentives

Shift - US Night Shift

Contact Details: HR Pushpa

Mobile number : 9886288810

Email ID : pushpa.pushpa@intouchcx.com

Immediate Joiners Required

Job description

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

Having daily interactions with the customer to handle issues from end to end via call
Going the extra mile to engage customers in solving issues and ensuring satisfaction
Quickly and effectively building rapport with customers while diagnosing and resolving issues
Providing white glove service and having the ability to provide an overall excellent customer experience

Essential Functions:

Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
Actively listen to the customer, and show empathy and patience
Provide information to the client and place appropriate notes in system

Critical Skills:

Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
Ability to operate a phone system and personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Educational/Work Experience and Requirements

Must have minimum 6 months experience in customer support -n International Voice.
Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus

Benefits:-

An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance

To schedule your interview kindly

Contact HR PUSHPA or WhatsApp your CV on / Email to 9886288810 / pushpa.pushpa@intouchcx.com

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this International Voice Process job

What qualifications and experience are required for this International Voice Process position?
Ans : Candidates should have a 12th Pass and above qualification with 1-6 years of experience and skills like International Calling.
What is the salary and job type for this role?
Ans : The salary for this International Voice Process job ranges between ₹18,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Voice Process job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Electronic City, Bangalore.
How many vacancies are there for this International Voice Process job?
Ans : There are 80 vacancies for this International Voice Process role.
Is this job open for all genders?
Ans : Yes, this International Voice Process job is open for both male and female candidates.
What are the key responsibilities of this International Voice Process job?
Ans : As a International Voice Process, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Voice Process position is Electronic City, Bangalore.
Who is the right fit for this International Voice Process job?
Ans : A candidate having skills like International Calling with 1-6 years of experience is the right fit for this International Voice Process job.
What makes this International Voice Process job a good opportunity?
Ans : This International Voice Process job is a good opportunity as it offers a salary between ₹18,000-₹30,000 per month. This is a Full Time job and has 80 openings.