International Voice Process

Dear Candidate

Greetings from IntouchCX !

We are currently Hiring for International Voice Process – Customer Service Associate

Contact HR Rilson Dsouza 8147091046
Location: Bangalore( Face to Face Interview)

If you're interested in this position, you can revert me back or you can directly contact me on the above number.

Critical Skills:-

· Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

· Ability to show high emotional intelligence by remaining calm under pressure while solving the customer’s concerns

· Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs

· Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

· Ability to work in a fast-paced, hectic, changing environment

· Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

· Ability to operate a phone system and personal computer

· Ability to adhere to all organizational policies and procedures

· Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

· Ability to perform basic mathematical functions

· Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements

· Must successfully pass a background check

· High school diploma or equivalent required

· Post secondary degree is a plus

· Must have at least six months customer service experience or equivalent

Benefits

· An attractive compensation package with performance-based incentives

· Incredible learning and growth opportunities

· Outstanding rewards and recognition program & employee engagement activities

· Free Food and Transport while working on-site

· Medical Insurance

Benefits:

• Food provided

• Health insurance

• Paid sick time

• Paid time off

• Provident Fund

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.