International Voice Process

Key Responsibilities

Handle inbound and outbound international customer calls professionally.

Understand customer issues and provide accurate and timely resolutions.

Maintain service quality and achieve process performance targets (AHT, CSAT, FCR).

Document all customer interactions in the system accurately.

Work collaboratively with internal teams to resolve customer concerns.

Maintain confidentiality and adhere to company policies & compliance.

Required Skills

Excellent verbal communication skills in English (mandatory).

Strong customer handling and problem-solving skills.

Ability to work in fast-paced environment and rotational shifts.

Basic computer knowledge & typing skills.

Experience: 1–4 years in International Voice / BPO Customer Service.

Eligibility

Any Graduate / Undergraduate with relevant experience can apply.

Immediate joiners preferred.

Benefits

Attractive salary up to 7 LPA based on experience.

Performance-based incentives.

Transport facilities as per company policy.

Growth and career development opportunities in a global organization.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹53000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Infosys.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 90 International Voice Process at Infosys
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.