International Voice Process

50,000 - 50,000 /month

Solversindia

Electronic City, Bangalore

1 - 5 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Description

Job Title: Customer Support / Service Desk – International Voice Process

CTC: Up to ₹7 LPA + Allowances

Work Location: Bangalore

Interview Location: Coimbtore

Shift: Australian Shift

Employment Type: Full-time

Contact: 7358017311

Mail: Careers@solversindia.com

Job Overview

We are hiring experienced professionals for an International Voice Process (Australian Clients). Depending on experience and skillset, candidates will be aligned to either Customer Support (Non-Technical) or Service Desk (Technical – L1) roles. Both roles require excellent communication skills and a strong customer-first mindset.

Responsibilities

Customer Support – International Voice (Non-Technical)

Responsibilities:

• Handle inbound voice calls from international customers

• Resolve queries related to services, accounts, orders, billing, and general support

• Ensure first-call resolution (FCR) and accurate information delivery

• Follow SOPs, call flows, and compliance guidelines

• Maintain detailed documentation in CRM systems

• Escalate complex or unresolved issues as per defined process

• Meet quality benchmarks, AHT, CSAT, and productivity metrics

Service Desk – International Voice (Technical / L1 Support)

Responsibilities:

• Provide Level 1 IT support to international users over voice calls

• Troubleshoot hardware, software, network, and application issues

• Log and manage incidents/service requests using ticketing tools

• Perform basic diagnostics, password resets, and access management

• Follow ITIL-based processes for incident and request management

• Escalate issues to L2/L3 teams with complete documentation

• Ensure adherence to SLA, TAT, and quality standards

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this International Voice Process job

Who is eligible to apply for this International Voice Process job at Solversindia?
Ans : Candidates should have a Graduate and above qualification and skills like International Calling for this International Voice Process job offered by Solversindia.
How much can you earn in this position?
Ans : The salary is ₹50,000 per month for this Full Time role.
What shift and timings does this job follow?
Ans : This International Voice Process job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Electronic City, Bangalore.
How many vacancies are there for this International Voice Process job?
Ans : There are 99 vacancies for this International Voice Process role.
Is this job open for all genders?
Ans : Yes, this International Voice Process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a International Voice Process, you will work on skills like International Calling.
What is the job location for this position?
Ans : The job location for this International Voice Process position is Electronic City, Bangalore.
Who is the right fit for this International Voice Process job?
Ans : A candidate having skills like International Calling with 1-5 years of experience is the right fit for this International Voice Process job.
What makes this International Voice Process job a good opportunity?
Ans : This International Voice Process job is a good opportunity as it offers a salary of ₹50,000 per month. This is a Full Time job and has 99 opening.