International Voice Process

Job Title: Customer Support / Service Desk – International Voice Process

CTC: Up to ₹7 LPA + Allowances

Work Location: Bangalore

Interview Location: Coimbtore

Shift: Australian Shift

Employment Type: Full-time

Contact: 7358017311

Mail: Careers@solversindia.com

Job Overview

We are hiring experienced professionals for an International Voice Process (Australian Clients). Depending on experience and skillset, candidates will be aligned to either Customer Support (Non-Technical) or Service Desk (Technical – L1) roles. Both roles require excellent communication skills and a strong customer-first mindset.

Responsibilities

Customer Support – International Voice (Non-Technical)

Responsibilities:

• Handle inbound voice calls from international customers

• Resolve queries related to services, accounts, orders, billing, and general support

• Ensure first-call resolution (FCR) and accurate information delivery

• Follow SOPs, call flows, and compliance guidelines

• Maintain detailed documentation in CRM systems

• Escalate complex or unresolved issues as per defined process

• Meet quality benchmarks, AHT, CSAT, and productivity metrics

Service Desk – International Voice (Technical / L1 Support)

Responsibilities:

• Provide Level 1 IT support to international users over voice calls

• Troubleshoot hardware, software, network, and application issues

• Log and manage incidents/service requests using ticketing tools

• Perform basic diagnostics, password resets, and access management

• Follow ITIL-based processes for incident and request management

• Escalate issues to L2/L3 teams with complete documentation

• Ensure adherence to SLA, TAT, and quality standards

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.