Customer Support Executive

Job Title: Customer Support Executive – Banking & Payments
Company Name: Accentrix Solutions
Location: Electronic City, Bangalore
Salary: Up to 5 LPA
Work Schedule: 5 days working, 2 days rotational off
Shift: Rotational shifts
Transport: Two-way cab facility provided

Job Description:
Accentrix Solutions is looking for a Customer Support Executive to join our team. This role involves handling customer calls, providing excellent customer support, and addressing queries and concerns related to banking operations and payment processes. The position offers a dynamic work environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints related to banking and payment processes

• Provide accurate and timely information to customers to resolve issues effectively

• Maintain clear and accurate records of customer interactions and follow-ups

• Escalate complex issues to the relevant internal teams when required

• Collaborate with other teams to ensure timely resolution of customer concerns

• Meet performance targets including call handling time, customer satisfaction, and resolution metrics

Job Requirements:

• Minimum qualification: Any graduate

• Mandatory experience in banking customer support and payment processes

• Strong communication and problem-solving skills

• Willingness to work in rotational shifts with 5 days working and 2 rotational offs

• Comfortable working in a customer support role

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.