Customer Support Executive

30,000 - 40,000 /month

Accentrix Solutions

Electronic City, Bangalore

1 - 4 years Experience in Customer Support / TeleCaller

90 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Flexible Shift

Job Description

Job Title: Customer Support Executive – Banking & Payments
Company Name: Accentrix Solutions
Location: Electronic City, Bangalore
Salary: Up to 5 LPA
Work Schedule: 5 days working, 2 days rotational off
Shift: Rotational shifts
Transport: Two-way cab facility provided

Job Description:
Accentrix Solutions is looking for a Customer Support Executive to join our team. This role involves handling customer calls, providing excellent customer support, and addressing queries and concerns related to banking operations and payment processes. The position offers a dynamic work environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints related to banking and payment processes
Provide accurate and timely information to customers to resolve issues effectively
Maintain clear and accurate records of customer interactions and follow-ups
Escalate complex issues to the relevant internal teams when required
Collaborate with other teams to ensure timely resolution of customer concerns
Meet performance targets including call handling time, customer satisfaction, and resolution metrics

Job Requirements:

Minimum qualification: Any graduate
Mandatory experience in banking customer support and payment processes
Strong communication and problem-solving skills
Willingness to work in rotational shifts with 5 days working and 2 rotational offs
Comfortable working in a customer support role

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹30,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Electronic City, Bangalore.
How many openings are available for this position?
Ans : There are 90 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Electronic City, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹30,000-₹40,000 per month. This is a Full Time opportunity and has 90 openings available.