International Voice Process

Job Description – International Voice Process

Location: Electronic City, Bangalore
Salary: Up to 7 LPA (based on experience)
Shift: Rotational Shifts (Including Night Shifts)
Employment Type: Full Time – Work From Office

About the Role

We are hiring experienced professionals for the International Voice Process at Infosys, Bangalore. The role involves handling customer queries and providing real-time resolution through inbound/outbound voice support for global clients. Candidates with excellent communication skills and customer service experience are preferred.

Key Responsibilities

• Handle inbound and outbound international customer calls professionally.

• Understand customer issues and provide accurate and timely resolutions.

• Maintain service quality and achieve process performance targets (AHT, CSAT, FCR).

• Document all customer interactions in the system accurately.

• Work collaboratively with internal teams to resolve customer concerns.

• Maintain confidentiality and adhere to company policies & compliance.

Required Skills

• Excellent verbal communication skills in English (mandatory).

• Strong customer handling and problem-solving skills.

• Ability to work in fast-paced environment and rotational shifts.

• Basic computer knowledge & typing skills.

• Experience: 1–4 years in International Voice / BPO Customer Service.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹50000 - ₹50000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., Alchemy Techsol India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 50 International Voice Process at Alchemy Techsol India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.