Email And Chat Process Executive

he Customer Support Representative provides proactive and reactive Customer support, including product education and troubleshooting, while ensuring a positive Customer experience. Responsibilities include all facets of day-to-day support execution from handling inbound inquiries to proactive Customer outreach, opening/escalating tickets, and follow-up until resolution. The ability to execute is critical in this fast-paced and dynamic environment.

This is a full-time position based in Noida, India; availability to work in the office and on-call shifts, as required.

If you are a Fintech / Crypto / Digital Asset enthusiast, who thrives in a fast-paced, collaborative environment, and is ready to take on a high-impact role, we would love to hear from you.

Reporting to the Customer Support Team Lead, the Customer Support Representative will be responsible for the following duties and obligations:

Responsibilities

Seek to understand and quickly respond to customers’ inquiries via chat, email, and Twitter, ensuring customer satisfaction in all interactions

Support customers by answering questions, providing helpful information and resources, troubleshooting, and reporting issues

Educate customers on RockWallet’s features and functionalities, share FAQs and resources, test/troubleshoot customer issues, and work to resolve

Proactively monitor, identify, and investigate issues that impact the customer experience and ensure preemptive outreach to resolve before the customer(s) contact us

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Email And Chat Process Executive job

1. What is the eligibility criteria to apply for this Email And Chat Process Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹50000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Email And Chat Process Executive job?
   Ans: This Email And Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email And Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email And Chat Process Executive job and during the employment with the company, i.e., Serving Skill.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email And Chat Process Executive role?
   Ans: There is an immediate opening of 10 Email And Chat Process Executive at Serving Skill
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email And Chat Process Executive job?
   Ans: This Email And Chat Process Executive job has Rotational Shift.