International Customer Representative

US Banking (Voice & Email) | Gurugram – Sector 18

Work Mode: Work From Office
Interview Mode: Walk-In Only
Role Type: International Customer Support (Blended Process – Voice & Email)

🔹 Job Overview

We are hiring Process Executives for a leading US Banking process. The role involves handling customer interactions through voice and email channels, addressing banking-related queries, and ensuring a seamless customer experience.

This opportunity is ideal for candidates with strong communication skills who are comfortable working in rotational shifts.

🔹 Key Responsibilities

• Handle inbound/outbound customer interactions (US Banking process)

• Resolve customer queries related to accounts, transactions, and banking services

• Respond to email queries with accurate and professional communication

• Maintain high standards of customer service and compliance

• Ensure adherence to process guidelines and quality benchmarks

🔹 Compensation & Incentives

Freshers:

• Up to ₹30,000 CTC

• ₹26,000 In-hand

Experienced Candidates:

• Up to ₹45,000 CTC

• ₹42,000 In-hand

• ₹8,000 Performance-Based Incentives

Salary hike will be provided based on last drawn in-hand salary.

🔹 Eligibility Criteria

• Graduate Freshers are eligible

• Undergraduates must have minimum 6+ months of experience in US/UK Banking or International Customer Support

• Excellent verbal and written communication skills (mandatory)

• Willingness to work in rotational shifts

• Immediate joiners preferred

🔹 Benefits

• 5 Days Working (Rotational Offs)

• Two-Way Cab Facility

• Stable career opportunity in the International Banking domain

Call Timing - 10AM - 8PM

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.