International Voice Process

Customer Support Associate – US Hospitality Process

Process: US Hospitality

Location: Gurgaon, Haryana (Work From Office)

Shift: Rotational Shifts (US Hours)

Job Summary

We are hiring Customer Support Associates for a US-based Hospitality process. The role involves handling international customer interactions, assisting users with reservations, bookings, account-related queries, and ensuring a seamless customer experience while meeting defined quality, productivity, and compliance standards.

Key Responsibilities

Handle inbound and/or outbound customer interactions for the US Hospitality process

Assist customers with reservations, bookings, payments, cancellations, and general inquiries

Resolve customer issues efficiently while maintaining high service quality

Communicate clearly and professionally with international customers

Accurately document customer interactions and resolutions in internal systems

Meet KPIs related to quality, productivity, attendance, and customer satisfaction

Follow all process guidelines, data security policies, and compliance requirements

Eligibility Criteria

Graduates (Freshers) are eligible

Undergraduates with a minimum of 6 months of international BPO experience

Good verbal and written communication skills in English

Strong customer handling and problem-solving skills

Willingness to work in rotational shifts aligned with US business hours

Ability to perform in a fast-paced, performance-driven environment

Salary Structure (In-Hand)

Freshers: INR 27,000 per month

Experienced Candidates: INR 32,000 per month

Incentives and Bonuses

Performance Incentives: Up to INR 9,000 per month

Annual Performance Bonus: USD 150

Attendance Bonus: INR 2,500

Assessment Criteria

Candidates must meet the following benchmarks:

Typing Speed: Minimum 25 WPM

Typing Accuracy: Minimum 90 percent

AMCAT Threshold Score: 65

Interview Process

Riva Assessment

HR Interview

AMCAT Assessment

Operations Interview

Work Location

Gurgaon Candor Sec 21

How to Apply

Interested candidates may share their updated resume using the details below:

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.