Call Quality Analyst

We are looking for a Call Quality Analyst to join our team at Resources Valley. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25000 - ₹30000 and a dynamic environment with opportunities for growth.

About the Role

As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring

and evaluating the quality of customer interactions to ensure adherence to set standards,

improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service

and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication

skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to

improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas.

Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement

process enhancements for better customer interactions.

Qualifications & Experience

Education: Graduate (any discipline).

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Resources Valley.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at Resources Valley
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.