Telesales Team Leader

Job Title: Team Leader - BPO (UK Voice Process)

Location: Kochi

Experience: 3-5 years in a BPO/Call Center environment, with at least 1 year of experience in a leadership role

Job Summary:

We are seeking an experienced Team Leader to lead a team of customer service representatives handling UK-based customer queries for a leading BPO in Kochi. The ideal candidate will have excellent communication and leadership skills, with a strong focus on customer satisfaction and team performance.

Responsibilities:

- Lead a team of 15-20 customer service representatives

- Manage daily operations, including coaching, training, and performance management

- Ensure customer satisfaction and resolution of customer queries

- Drive team performance and achieve operational targets

- Monitor and report on team performance metrics

- Identify and implement process improvements

- Handle escalated customer complaints and issues

Requirements:

- Excellent communication and interpersonal skills

- Strong leadership and team management skills

- Experience in a BPO/Call Center environment

- Knowledge of UK culture and customer service standards

- Fluency in English

- Ability to work in UK Shift

What We Offer:

- Salary upto 45kpm

- cab facility available within 5kms of company location

• It is a Full Time Telesales / Telemarketing job for candidates with 4 - 6+ years Experience.

More about this Telesales Team Leader job

1. What is the eligibility criteria to apply for this Telesales Team Leader job?
   Ans: The candidate should be Graduate and above and above with 4 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹45000 per month that depends on your interview. It's a Full Time job in Kochi.
3. How many working days are there for this Telesales Team Leader job?
   Ans: This Telesales Team Leader job will have 5 working days.
4. Are there any charges applicable while applying or joining this Telesales Team Leader job?
   Ans: No, there is no fee applicable for applying this Telesales Team Leader job and during the employment with the company, i.e., Eben Telecom.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales Team Leader role?
   Ans: There is an immediate opening of 1 Telesales Team Leader at Eben Telecom
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telesales Team Leader job?
   Ans: This Telesales Team Leader job has Night Shift.