Lead and manage the daily operations of the telecalling team.
Monitor team performance and ensure achievement of sales/lead generation targets.
Motivate and guide team members to improve productivity and efficiency.
Listen to recorded calls and provide constructive feedback.
Prepare daily, weekly, and monthly performance reports.
Train new telecallers and conduct regular team training sessions.
Handle escalated customer queries and complaints professionally.
Ensure adherence to company policies and calling scripts.
Coordinate with Sales and Marketing teams for lead management.
Maintain call quality standards and customer satisfaction levels.