Telecalling Team Leader

Job Description – Team Leader (Market Development)

Company Overview

The Market Development team is our direct link to customers and a key driver of revenue. The team includes sub-functions such as Renewals, High Value Memberships (HVM), Hubs, and Retail Centres. Though spread across multiple locations, the team shares one common focus: "What's the sale for today?"

Role Overview

As a Team Leader, you will be responsible for managing a team of sales advisors who make outbound calls and close membership sales. To succeed in this role, you should be persuasive, results-oriented, and thrive in a fast-paced, high-pressure environment. The ideal candidate is a product expert with exceptional communication, negotiation, and problem-solving skills.

Key Responsibilities

• Ensure quality control of calls made by team members.

• Drive achievement of daily and monthly sales & collection targets.

• Manage team rosters, attendance, and leaves for effective manpower utilization.

• Allocate telecalling lists to advisors and monitor progress.

• Provide regular performance feedback, progress reports, and development inputs to the team.

• Conduct daily briefings before the shift begins.

• Lead re-training initiatives to enhance advisor performance.

• Maintain accurate sales and account-related reports.

• Ensure daily deposition of payments collected.

• Track and analyze competition trends (process performance, schemes, offers, etc.).

• Participate in recruitment (shortlisting and initial screening of candidates).

• Conduct performance reviews and appraisals for team members.

Qualifications & Skills Required

• Bachelor's Degree (mandatory).

• Minimum 2 years of experience in tele-marketing/inside sales, including:

• Objection handling

• Sales closing techniques

• Customer communication

• Proven team handling experience.

• Strong organizational skills and attention to detail.

Good-to-Have (Brownie Points)

• Prior experience in direct marketing and local promotions.

• Knowledge of the matrimonial industry.

• It is a Full Time Telesales / Telemarketing job for candidates with 3 - 6 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹50000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Hiremore India.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 2 Telecalling Team Leader at Hiremore India
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.