● Make outbound calls to customers with overdue payments.
● Explain the due amount, payment terms, and consequences of non-payment.
● Negotiate repayment plans when required.
● Maintain accurate records of calls, payments, and follow-ups in the system.
● Coordinate with the field team regarding the payments and follow-ups.
● Follow escalation processes for non-cooperative customers.
● Meet daily, weekly, and monthly recovery targets.
● Provide regular updates to team leads or supervisors.
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