Cafe Manager

Key Responsibilities:

1. Sales & Customer Handling

• Greet and assist walk-in customers, promote premium products and offers.

• Upsell marinated items, snacks, and combos to increase average order value.

• Handle customer feedback and ensure smooth service experience.
  

2. Online Platforms (Swiggy / Zomato)

• Manage Swiggy and Zomato dashboards – monitor live orders, resolve escalations, and update menu/pricing.

• Track ratings and implement actions to improve customer reviews.

• Coordinate with kitchen staff for prompt order dispatch.
  

3. Marketing & Promotions

• Execute local marketing activities such as pamphlet drops, WhatsApp broadcasts, festive campaigns, and in-store offers.

• Monitor competitors’ pricing and offers to suggest strategies.

• Support the owner in managing social media updates and local engagement drives.
  

4. Operations & Team Coordination

• Supervise daily activities of the cutting, cooking, and serving staff.

• Maintain product display, cleanliness, hygiene, and order preparation flow.

• Track inventory, control wastage, and maintain cold storage discipline.
  

5. Accounting, Billing & Reporting

• Record daily sales (offline, Swiggy, Zomato, UPI, cash).

• Verify and cross-check all purchase bills, expense bills, and entries for accuracy before submission.

• Maintain day-wise bookkeeping in Excel or Google Sheets.

• Share daily and weekly reports on sales, expenses, and stock levels.

• Coordinate with the accountant or owner for monthly closing and cash audits.

Requirements:

• Minimum 2–3 years of experience in food retail, restaurant, or cloud kitchen management.

• Strong knowledge of Swiggy/Zomato platforms and POS operations.

• Basic computer knowledge (Excel, WhatsApp Business, Google Sheets).

• Good communication in Hindi and English.

• Must be disciplined, trustworthy, and detail-oriented with a problem-solving attitude.
  

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Preferred Skills:

• Experience in sales growth, marketing, and customer engagement.

• Knowledge of food hygiene and FSSAI norms.

• Basic accounting and cash-handling skills.
  

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.