Duty Manager

Job Description: Duty Manager – PVR INOX Cinemas

Department: Operations
Location: PVRINOX (Vega City Mall)
Reports To: Cinema Manager

Job Purpose:

To oversee the overall functioning of the cinema during assigned shifts, ensuring operational excellence, guest satisfaction, and adherence to company standards across all departments — Box Office, Concessions, and Floor Operations.

Key Responsibilities:

Operational Management

• Supervise the end-to-end functioning of cinema operations during the shift.

• Ensure smooth show execution in coordination with the Technical/Projection team.

• Oversee Box Office sales, F&B counters, housekeeping, and maintenance activities.

• Manage cash reconciliation, daily sales reports, and ensure adherence to SOPs.

• Monitor inventory control and coordinate with vendors or internal teams for replenishment.

Customer Service

• Ensure a seamless guest experience with quick resolution of queries and complaints.

• Handle VIP guests, special screenings, and corporate bookings efficiently.

• Maintain a visible presence on the floor to proactively manage customer needs.

Team Leadership

• Lead, motivate, and supervise Duty Officers, GSAs, and support staff.

• Conduct shift briefings, training, and performance feedback sessions.

• Ensure grooming, discipline, and behavior standards are maintained by all team members.

Compliance & Safety

• Ensure compliance with FSSAI, fire safety, and operational hygiene standards.

• Conduct regular safety audits, equipment checks, and emergency drills.

• Maintain operational and incident reports with accuracy.

Reporting & Coordination

• Coordinate with Technical, HR, and Finance departments for operational requirements.

• Provide shift summaries and handovers to the Theatre Manager.

• Contribute to achieving sales, cost control, and customer satisfaction targets.

Qualifications and Experience:

• Education: Graduate (Any),Graduate in Hospitality, Business Administration, or related field.

• Experience: 3–6 years in hospitality, multiplex, or retail industry, with at least 1–2 years in a supervisory/managerial role.

• Skills:

  • Strong leadership and communication abilities.

  • Customer-centric approach with problem-solving mindset.

  • Proficiency in MS Office and POS systems.

  • Financial and operational acumen.

Key Competencies:

• Leadership & team management.

• Decision-making and accountability.

• Conflict resolution and service orientation.

• Flexibility to work in shifts (including weekends/holidays).

Job Description: Duty Officer – PVR INOX Cinemas

Department: Operations
Location: PVRINOX (Vega City Mall)
Reports To: Duty Manager / Cenima Manager

Job Purpose:

To assist the Duty Manager in managing the cinema’s daily operations and ensuring smooth execution of shows, maintaining service standards, and providing excellent guest experiences.

Key Responsibilities:

Operational Support

• Oversee Box Office, Concessions, and Floor Operations during assigned shifts.

• Ensure show readiness — auditorium cleanliness, projector coordination, and guest comfort.

• Manage ticketing and F&B counters to ensure efficiency and minimal wait times.

• Monitor daily operations for adherence to PVR INOX SOPs.

Customer Service

• Address guest concerns and feedback promptly and courteously.

• Support in handling group bookings, special events, or private screenings.

• Maintain a strong floor presence to ensure consistent service delivery.

Team Coordination

• Supervise Guest Service Associates (GSAs) and coordinate shift schedules.

• Ensure proper staff grooming, conduct, and performance during duty hours.

• Provide assistance and guidance to new team members.

Safety & Compliance

• Conduct regular auditorium and facility checks for safety and cleanliness.

• Report any equipment malfunction, safety hazards, or incidents to the Duty Manager.

• Ensure compliance with fire safety and hygiene protocols.

Reporting & Documentation

• Maintain shift reports, guest feedback records, and sales summaries.

• Assist the Duty Manager in preparing end-of-day reports.

• Support in managing cash handling and inventory control.

Qualifications and Experience:

• Education: Graduate / Diploma in Hospitality, Management, or related field.

• Experience: 1–3 years in hospitality, multiplex, or customer service environment.

• Skills:

  • Good communication and interpersonal skills.

  • Basic knowledge of cinema or retail operations.

  • Customer handling and conflict resolution skills.

  • Computer literacy (POS and MS Office).

Key Competencies:

• Service orientation and teamwork.

• Attention to detail and time management.

• Problem-solving under pressure.

• Flexibility for shift work, weekends, and holidays.

• इस फुल टाइम रिटेल/ काउंटर सेल्स Job में 2 - 6 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस Duty Manager जाब के बारे में अधिक जानकारी

1. इस Duty Manager जाब के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 2 - 6 वर्षो का अनुभव होना चाहिए।
2. मैं इस जाब की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹22000 - ₹34000 प्रति महीने + इन्सेन्टिव के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह बैंगलोर में एक फुल टाइम जाब है।
3. इस Duty Manager जाब के लिए कितने कार्य दिवस हैं?
   Ans: इस Duty Manager जाब के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस Duty Manager जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस Duty Manager जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह Duty Manager जाब घर से किया जा सकता है?
   Ans: नहीं, यह जाब घर से ऑनलाइन नहीं किया जा सकता है।
6. इस Duty Manager जाब के लिए कितनी रिक्तियां हैं?
   Ans: Pvr Inox Limited में तत्काल Duty Manager के लिए 6 रिक्तियां हैं!
7. इस Duty Manager जाब के लिए कौन आवेदन कर सकता है?
   Ans: केवल पुरुष उम्मीदवार इस रिटेल/ काउंटर सेल्स जाब के लिए आवेदन कर सकते हैं।
8. इस Duty Manager जाब के लिए टाइमिंग क्या है?
   Ans: इस Duty Manager जाब में टाइमिंग 09:00 AM - 06:00 PM है।