The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring cleanliness, hygiene, and organization of guest rooms and public areas. They supervise housekeeping staff, inspect work for quality, and ensure that all housekeeping standards and procedures are maintained.
Supervise housekeeping staff (room attendants, public area cleaners, laundry personnel, etc.).
Assign daily duties and schedules to staff.
Inspect guest rooms, public areas, and back-of-house areas for cleanliness and maintenance.
Ensure high standards of cleanliness and hygiene are maintained at all times.
Provide training and guidance to housekeeping staff on proper cleaning techniques, equipment handling, and safety protocols.
Monitor inventory levels of cleaning supplies and linens; coordinate with the store or purchase team for replenishment.
Report maintenance issues or repairs to the engineering/maintenance department.
Address guest complaints or requests regarding housekeeping promptly and professionally.
Maintain housekeeping records, duty rosters, and inspection reports.
Ensure compliance with health and safety regulations.
Support and motivate the team to achieve departmental goals.