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Voice & Non-Voice Call Center Agent

salary 19,800 - 47,800 /month
company-logo
job companyApex Solutions Group
job location Work from home
job experience0 - 6+ years Experience in Customer Support / TeleCaller
Replies in 24hrs
2 Openings
work_from_home Work From Home
full_part_time Full Time/Part Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Loan/ Credit Card
qualification
All Education levels
gender
All genders
jobShift
5 days working | Day Shift
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Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Apex Solutions Group. The role offers ₹19,800 - ₹47,800 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Voice & Non-Voice Call Center Agent job

  1. What is the eligibility criteria to apply for this Voice & Non-Voice Call Center Agent job?
    Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹19500 - ₹47500 per month that depends on your interview. It's a Both job in Mumbai.
  3. How many working days are there for this Voice & Non-Voice Call Center Agent job?
    Ans: This Voice & Non-Voice Call Center Agent job will have 5 working days.
  4. Are there any charges applicable while applying or joining this Voice & Non-Voice Call Center Agent job?
    Ans: No, there is no fee applicable for applying this Voice & Non-Voice Call Center Agent job and during the employment with the company, i.e., Apex Solutions Group.
  5. Is it a work from home job?
    Ans: Yes, it’s a work from home job and can be done online.
  6. How many openings are there for this Voice & Non-Voice Call Center Agent role?
    Ans: There is an immediate opening of 2 Voice & Non-Voice Call Center Agent at Apex Solutions Group
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Voice & Non-Voice Call Center Agent job?
    Ans: This Voice & Non-Voice Call Center Agent job has Day Shift.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

International Calling, Computer Knowledge, Query Resolution, Non-voice/Chat Process, Domestic Calling

Shift

Day

Salary

₹ 19800 - ₹ 47800

Contact Person

ashu
Posted 12 hours ago
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