Telecaller

We are looking for a TELE-CALLER to join our team ASHPA GLOBAL SERVICES PVT. LTD. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BANKING AND FINANCE.

Key Responsibilities:

Tele-Calling Agent is primarily responsible for contacting individuals with overdue payments, reminding them of their outstanding debt, and negotiating repayment plans through phone calls, aiming to collect as much of the outstanding amount as possible while adhering to legal guidelines and maintaining a professional manner.

•  Reaching out to customers with overdue accounts via phone calls to inform them about their outstanding balance and payment due dates.

•  Analyzing customer accounts to understand the debt amount, payment history, and any relevant details before making contact.

•  Clearly explaining the consequences of non-payment and attempting to establish a payment plan that suits the debtor's financial situation.

•  Engaging in discussions with debtors to negotiate payment terms, including instalment plans, partial settlements, or extended deadlines.

•  Addressing customer concerns and objections regarding the debt, providing clear explanations and attempting to resolve disputes.

•  Accurately documenting all interactions with debtors, including payment promises, agreed upon terms, and any relevant details in the CRM system (feedback & trail upload).

•  Referring difficult cases to relevant manager or department.

•  Following established escalation procedures.

•  Ensuring all collection activities comply with relevant laws and regulations regarding debt collection practices.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹20000 per month that depends on your interview. It's a Full Time job in Nagpur.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Ashpa Global Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 15 Telecaller at Ashpa Global Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.