Collection Manager

About the Role
We are seeking an experienced Collections Manager to lead and optimize our collections 
operations within the fast-paced Communications Platform as a Service (CPaaS)
environment. The ideal candidate will have a strong understanding of telecom billing cycles, 
enterprise customer payment behaviors, and global collections nuances. This role will 
ensure timely revenue realization, healthy cash flows, and compliance with internal and 
regulatory standards.
Key Responsibilities
Collections Operations & Strategy
• Lead end-to-end collections processes.
• Develop and execute collection strategies to reduce, improve cash flow, and 
minimize bad debt.
• Manage customer aging buckets, review past-due accounts, and take proactive 
measures to prevent delinquencies.
• Monitor collection performance metrics and generate weekly/monthly dashboards.
Customer & Stakeholder Management
• Serve as the primary escalation point for overdue accounts and complex collection 
cases.
• Collaborate closely with Sales, Customer Success, Billing, and Legal teams to 
resolve disputes and ensure smooth collections.
• Communicate professionally with global clients to negotiate payment commitments.
7, Pinnacle House, near Law College Square, Tilak Nagar, Gokulpeth, Nagpur- 440010
www.pinnacle.in
Billing & Compliance
• Ensure alignment with collection cycles.
• Verify adherence to internal financial controls, credit policies, and regulatory 
compliance.
Process Improvement
• Identify gaps in existing workflows and implement best practices to improve 
collection efficiencies.
• Participate in cross-functional projects to streamline revenue operations.
Required Qualifications & Skills
• 3+ years of experience in collections, credit control, or receivables management—
preferably in CPaaS, SaaS, telecom, or technology sectors.
• Strong understanding of subscription billing, usage-based billing, and 
telecom/CPaaS invoicing models.
• Prior experience handling enterprise/global clients and large-volume invoices.
• Excellent negotiation, communication, and customer-facing skills.
• Proficiency in MS Excel, billing CRMs, ERP systems, and dashboards.
• Ability to analyze data, forecast collections, and present actionable insights to 
leadership.
• High attention to detail, strong problem-solving skills, and ability to work in a fastpaced environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.