International Customer Representative

Job Description: International Voice Process – Customer Support

Department: Customer Service / BPO
Role: International Voice Support Executive
Shift: Rotational / Night Shift (as per client requirement)
Location: Electronicity / Outer Ring Road

Job Summary

We are seeking energetic and customer-focused professionals to join our International Voice Process team. The role involves handling inbound and outbound calls from global customers, resolving queries, providing product/service information, troubleshooting basic issues, and ensuring excellent customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls for international clients.

• Provide accurate information regarding products, services, and processes.

• Resolve customer queries, complaints, and issues within defined timelines.

• Maintain professional and empathetic communication at all times.

• Escalate unresolved issues to the appropriate departments.

• Update customer interactions in CRM/Call Management systems.

• Meet performance targets such as call handling time, quality, and customer satisfaction.

• Follow process guidelines, security protocols, and compliance standards.

Required Skills

• Excellent verbal communication skills in English (neutral/US/UK accent preferred).

• Strong listening skills and ability to handle customer emotions.

• Ability to work in night shifts and manage international customers.

• Basic computer skills (typing, navigation, CRM usage).

• Problem-solving attitude and customer-first approach.

• Ability to handle high-pressure situations and multitask effectively.

Eligibility Criteria

• Education: 12th pass / Graduate (any discipline).

• Experience:

  • Experienced candidates from BPO/International Voice background preferred.

• Age: 18+

Benefits

• Attractive salary + incentives.

• Night shift allowance.

• Medical insurance.

• Cab facility (as per company policy).

• Opportunity for career growth within the organization.

• Paid training and ongoing skill development.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹50000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., Bangalore Job Hub.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 15 International Customer Representative at Bangalore Job Hub
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Rotational Shift.