Email & Chat Process Executive

Key Responsibilities:

• Handle inbound and outbound customer interactions via calls, emails, or virtual relationship management (VRM) systems.

• Resolve customer queries, provide accurate banking information, and ensure customer satisfaction.

• Maintain and update customer records in CRM systems.

• Escalate complex issues to the appropriate department for timely resolution.

• Meet daily and monthly performance targets and service-level agreements (SLAs).

• Adhere to quality and compliance guidelines as per banking norms.

Required Skills & Qualifications:

• Education: Graduate (mandatory).

• Experience: Minimum 1 year of experience in Banking or BFSI domain.

• Communication: Excellent verbal and written communication skills (Versant Level 5 required).

• Technical Skills: Proficient in MS Office and CRM tools.

• Strong problem-solving, interpersonal, and customer handling abilities.

Job Details:

• Salary: ₹32,500 CTC

• Shift: Rotational

• Job Type: Full-time, On-site

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹28000 - ₹32500 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Digitide.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 20 Email & Chat Process Executive at Digitide
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Rotational Shift.