Customer Relationship Manager

📢 Job Opening: Customer Relationship Manager (Customer Service – CRT Vertical)

🏢 Company: ICICI Lombard

📍 Location: Vashi

🧑‍💼 Vacancies: 100

💰 Salary (In-hand): ₹17,000 – ₹27,000

🕒 Experience: Fresher to 5+ Years

🎂 Age Limit: Up to 32 Years

📝 Job Description:

1️⃣ Identifying, handling, and resolving customer queries and concerns on calls while maintaining quality as per ICICI Lombard standards.

2️⃣ Documenting and recording transactions, follow-ups, and requests accurately.

3️⃣ Understanding and managing multiple insurance products and processes.

4️⃣ Influencing customers to buy or retain products/services using defined scripts and product references.

🎯 Roles & Responsibilities:

• Comprehend and resolve customer concerns by gathering the right information and processing each call per IL standards.

• Update systems accurately and escalate unresolved queries to relevant teams with clear summaries.

• Participate in organizational/process initiatives to improve efficiency.

• Handle irate customers calmly and professionally.

• Operate telephony and CRM systems efficiently.

• Achieve defined performance and quality targets.

• Maintain superior service quality as per company standards.

🎓 Qualification: Any Graduate (MBA preferred)

🗣 Skills: Excellent communication, customer focus, patience, and multitasking ability

📆 Working Days: 5 days a week

🏠 Work Mode: On-site (Vashi Office)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹27000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Icici Lombard.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 99 Customer Relationship Manager at Icici Lombard
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.