Customer Care Service

Job Title: International BPO – Voice Process Executive

Location: Thane
Experience: 0–5 Years
Shift: Rotational / Night Shift
Employment Type: Full-time

Role Overview

We are looking for dynamic and customer-focused professionals to join our International Voice Process team. The role involves interacting with global customers, resolving queries, and delivering high-quality service while maintaining company standards and ensuring customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls for international customers with professionalism and empathy.

• Understand customer queries and provide accurate, efficient, and timely resolutions.

• Maintain service quality and meet defined KPIs such as response time, accuracy, and customer satisfaction.

• Document customer interactions and ensure all data is updated in CRM systems.

• Escalate complex issues to the appropriate departments when necessary.

• Ensure adherence to process guidelines, scripts, and compliance norms.

• Work collaboratively with team members to achieve daily, weekly, and monthly performance goals.

• Maintain a positive attitude and represent the company professionally during all interactions.

Required Skills

• Excellent verbal communication skills in English (neutral or international accent preferred).

• Strong listening, comprehension, and interpersonal skills.

• Ability to work in rotational / night shifts.

• Basic computer proficiency and familiarity with MS Office and CRM tools.

• Strong problem-solving ability and patience when dealing with customers.

• Willingness to learn and adapt in a fast-paced, target-driven environment.

Preferred Qualifications

• Prior experience in International Voice Process / BPO / Call Center preferred.

• Graduate or undergraduate with strong English communication skills.

• Experience working in U.S., U.K., or Australian processes will be an added advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 10th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Unison Enterprise Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 10 Customer Care Service at Unison Enterprise Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Night Shift.