Customer Support Executive

● Client Management: Ensure that all needs of clients are successfully met and managed

after booking.

● After-Sales Service: Provide continuous support to existing clients and ensure they are

fully satisfied with the services offered.

● Client Feedback: Actively seek honest and constructive feedback from clients to

improve services and resolve any concerns.

● Booking to Payment Collection to Possession: Provide end-to-end service to clients,

from order placement to payment collection, ensuring satisfaction at every stage.

● Query Resolution: Address and resolve all client queries promptly, ensuring a smooth

and positive experience.

● Product & Service Guidance: Offer insights and assistance to clients regarding our

products or services, ensuring they are well-informed.

● Complaint Handling: Act as the main point of contact for client complaints and escalate

issues to the relevant department or personnel for resolution.

● Proactive Communication: Understand client needs, proactively address issues, and

ensure a high level of customer satisfaction at all times.

● Documentation: Maintaining and filing documentation as per the process of the

company including receipts, demand letters, interest letters, etc if and when needed.

● Coordination: Coordination with different departments and entities such as banks to

ensure the client journey is seamless.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.