Customer Relationship Executive

18,000 - 20,000 /month

Shaadi Dot Com

Thane West, Thane

0 - 2 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: B2C Sales

Languages: Gujarati

10th Pass and above

All genders

5 days working | Day Shift

Job Benefits: PF

Job Description

Job Title: Service & Renewals Executive

Salary: Up to ₹20,000 (In-hand)

Location: Dosti Pinnacle, Wagle Estate, Thane (W)

Job Overview:
We are looking for a proactive and customer-focused Service & Renewals Executive to manage client relationships, provide excellent service, and assist customers in renewing their memberships. The ideal candidate should have experience in customer support, strong communication skills, and the ability to understand client needs and guide them in finding the right partner.

Key Responsibilities:

· Provide professional customer support and maintain strong relationships with existing clients.

· Assist clients in understanding services and guide them in finding the right partner based on their preferences and requirements.

· Follow up with existing members and convince them to renew their membership by explaining the benefits and success stories.

· Handle client queries, concerns, and service requests in a timely and professional manner.

· Maintain regular communication with clients to ensure satisfaction and engagement with the platform.

· Keep accurate records of client interactions, renewals, and feedback.

· Work closely with internal teams to ensure a smooth client experience.

Requirements:

· Education: 10th Pass / 12th Pass

· Experience: Minimum 1 year experience in Customer Support / Client Service / Telecalling

· Good communication and convincing skills

· Basic computer knowledge

· Customer-focused attitude with problem-solving ability

Shift Details:

· Shift Timings: 10:00 AM – 7:00 PM or 12:00 PM – 9:00 PM (Day Shift)

· Working Days: 5 Days a Week

· Week Off: 2 Rotational Week-offs (Monday – Friday)

Who Can Apply:
Candidates with experience in customer support, relationship management, telecalling, or service roles who enjoy interacting with clients and helping them find suitable matches.

Benefits:

· Fixed in-hand salary up to ₹20,000

· Friendly and professional work environment

· Growth opportunities in client servicing and relationship management

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Relationship Executive job

Can freshers or experienced candidates apply for this Customer Relationship Executive role?
Ans : Candidates who have a 10th Pass and above qualification with 0-2 years of experience can apply for this Customer Relationship Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Executive job ranges between ₹18,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There are 10 vacancies for this Customer Relationship Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is Thane West, Mumbai.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹18,000-₹20,000 per month. This is a Full Time job and has 10 openings.