Quality Analyst international

30,000 - 60,000 /month

Live Digital Marketing Solutions Private Limited

Thane West, Mumbai

1 - 5 years Experience in Customer Support / TeleCaller

Replies in 24hrs

7 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a Quality Analyst international to join our team at Live Digital Marketing Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹30,000 - ₹60,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Quality Analyst international job

What are the eligibility criteria for this Quality Analyst international job?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience and skills like International Calling for this Quality Analyst international job offered by Live Digital Marketing Solutions Private Limited in Thane West, Mumbai.
What salary is offered for this Quality Analyst international job?
Ans : The salary for this Quality Analyst international job ranges between ₹30,000-₹60,000 per month.
What shift and timings does this job follow?
Ans : This Quality Analyst international job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Quality Analyst international job?
Ans : There are 7 vacancies for this Quality Analyst international role.
Is this job open for all genders?
Ans : Yes, this Quality Analyst international job is open for both male and female candidates.
What does the role of Quality Analyst international involve?
Ans : As a Quality Analyst international, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Quality Analyst international position is Thane West, Mumbai.
Who is the right fit for this Quality Analyst international job?
Ans : A candidate having skills like International Calling with 1-5 years of experience is the right fit for this Quality Analyst international job.
What makes this Quality Analyst international job a good opportunity?
Ans : This Quality Analyst international job is a good opportunity as it offers a salary between ₹30,000-₹60,000 per month. This is a Full Time job and has 7 openings.