35 Customer Support / TeleCaller Jobs in Kochi

Kochi has become one of the moderate demand markets for Customer Support / TeleCaller roles, featuring a growing number of customer support and telecalling professionals active openings currently available. This stable job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively recruiting, with 20 new roles added in recent hiring cycles.

Top employers recruiting customer support and telecalling professionals in Kochi include RailYatri, Teleperformance and Eureka Forbes across BPO, e-commerce, banking. Overall, 24 employers are actively hiring, offering candidates a wide choice across organisation sizes and work cultures.

Customer Support / TeleCaller roles in Kochi offer salaries ranging from ₹12,000–₹22,000 per month. Entry-level positions start near ₹12,000, while professionals with 2–4 years experience approach ₹22,000. Compensation is structured as fixed + performance incentives and has stayed stable year over year.

Customer Support / TeleCaller jobs within Kochi are largely concentrated in Kalamassery, kacheripadi and Vytilla. Employers prefer these areas for their infrastructure and connectivity. Candidates in Kochi can target these zones to optimise commute efficiency.

In Kochi, Customer Support / TeleCaller openings cover positions such as customer support executive, telecaller, BPO agent. The work is mostly Work from office, though Office-based options are available with certain employers. Entry-level roles fit candidates with 0–1 years experience, while 2–4 years open up higher responsibility roles. The work nature is characterized by high-volume communication role with KPI-driven performance.

Employers expect proficiency in customer query resolution, call handling, CRM usage supported by patience, clear communication, active listening. Tool familiarity such as Zoho CRM, Freshdesk, Zendesk, IVR systems is common. Minimum eligibility starts at 10th pass, while Graduate and customer service certification improve shortlisting chances.

In Kochi, a growing number of customer support and telecalling professionals Customer Support / TeleCaller jobs are available, allowing candidates to apply using filters like locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.