33 Customer Support / TeleCaller Jobs in Kochi

Kochi has emerged as one of the moderate demand markets for Customer Support / TeleCaller roles, with a growing number of customer support and telecalling professionals active openings currently available. This stable job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring, with 21 new roles added in recent hiring cycles.

Customer Support / TeleCaller roles in Kochi offer salaries ranging from ₹12,000–₹22,000 per month. Entry-level positions start near ₹12,000, while professionals with 2–4 years experience approach ₹22,000. Compensation is structured as fixed + performance incentives and has stayed stable year over year.

In Kochi, top employers hiring customer support and telecalling professionals include RailYatri, Univi India Hr Consultancy and Teleperformance across BPO, e-commerce, banking. In total, 23 employers are actively hiring, giving candidates extensive choice across organisation sizes and work cultures.

Across Kochi, Customer Support / TeleCaller jobs are mainly concentrated in Kalamassery, Kakkanad and kacheripadi. These zones attract employers owing to infrastructure and connectivity. Candidates in Kochi may prioritise these areas to optimise commute efficiency.

Employers expect strong skills in customer query resolution, call handling, CRM usage, supported by patience, clear communication, active listening. Knowledge of tools like Zoho CRM, Freshdesk, Zendesk, IVR systems is typically required. Minimum eligibility starts at 10th pass, whereas Graduate and customer service certification improve chances of shortlisting.

Across Kochi, Customer Support / TeleCaller openings include roles like customer support executive, telecaller, BPO agent. Work is largely Work from office, while Office-based options are available with select employers. Entry-level roles are meant for candidates with 0–1 years experience, whereas 2–4 years lead to higher responsibility roles. The work nature is driven by high-volume communication role with KPI-driven performance.

With a growing number of customer support and telecalling professionals Customer Support / TeleCaller jobs in Kochi, candidates can apply using filters for locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.