BPO Telecaller

Job Summary:
We are looking for a dedicated and persuasive Loan Recovery Telecaller to join our team. The role involves following up with customers regarding overdue payments, negotiating repayment plans, and ensuring timely recovery of outstanding dues while maintaining a professional and customer-friendly approach. The role offers an attractive in-hand salary of ₹10000 - ₹22500 and opportunities for growth.

Key Responsibilities:

• Contact customers via phone to remind them of pending or overdue loan repayments.

• Negotiate and follow up for repayment schedules in line with company policies.

• Maintain accurate records of calls, interactions, and recovery updates in the system.

• Handle customer queries regarding loan repayment terms, penalties, and settlement options.

• Escalate cases requiring legal or higher-level action to the concerned department.

• Achieve monthly and weekly recovery targets as set by management.

• Ensure compliance with regulatory guidelines and company policies during recovery calls.

• Build positive relationships with customers to encourage timely repayments.

Job Requirements:

Requirements:

• Proven experience as a Telecaller/Loan Recovery Executive or in a similar role.

• Strong communication and negotiation skills.

• Ability to handle difficult conversations with patience and professionalism.

• Basic knowledge of loan/financial products is preferred.

• Computer literacy and ability to update CRM or MIS tools.

• Minimum Qualification: 12th pass/Graduate.
  Work Schedule:

  • Full-time (9:30 to 06:30)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹22500 per month + Incentives that depends on your interview. It's a Full Time job in Thrissur.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., Collmax Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 5 BPO Telecaller at Collmax Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.