Collection Executive

Role Overview:

The Collection Executive is responsible for recovering outstanding dues from customers through

effective communication, negotiation, and adherence to legal and company guidelines.

Key Responsibilities:

1. Customer Contact & Recovery:

- Contact delinquent account holders via telephone to notify them of overdue payments and

encourage immediate resolution.

2. Negotiation & Settlement:

- Negotiate flexible repayment plans, extensions, or settlement options based on customers’

financial situations, while minimizing company losses.

3. Skip Tracing:

- Trace and locate customers who have changed addresses or contact details using credit bureaus,

public records, and skip-tracing tools.

4. Documentation & Record Keeping:

- Maintain accurate and detailed records of all collection activities, including call logs, payment

agreements, and updates in the CRM or collection software.

5. Customer Support (Inbound):

- Handle inbound queries regarding account status, disputes, and payment options, offering clear

explanations and effective solutions.

6. Compliance & Legal Adherence:

- Ensure all collection activities comply with applicable laws and regulations such as the Fair Debt

Collection Practices Act (FDCPA) and company policies.

7. Performance Management:

- Meet or exceed individual and team recovery targets, including collection rates and daily call

goals.

8. Cross-Functional Collaboration:

- Collaborate with internal teams to escalate complex cases or initiate legal proceedings when

required.

9. Process Improvement:

- Provide feedback to improve collection procedures and enhance customer satisfaction.

• It is a Full Time Accountant job for candidates with 0 - 4 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., Abp Management Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 10 Collection Executive at Abp Management Services Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Accountant job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has 09:00 AM - 06:00 PM timing.