A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
40,000 - 50,000 /month
Arthmate Financing India Private Limited
A Block Sector 28 Gurgaon, Gurgaon
3 - 5 years Experience in Customer Support / TeleCaller
Full Time
Job Title: Assistant Manager - Collection.
Location: Gurugram
Role & Responsibilities:
• Manage and monitor collection agencies to ensure target achievement.
• Prepare, analyze, and manage collection reports (daily / weekly / monthly).
• Handle daily payment reports and track payments received vs targets.
• Allocate cases to agencies and follow up on pending collections.
• Visit high-value / critical customers for recovery and resolution.
• Review agency performance and share feedback for improvement.
• Handle escalated and critical cases to ensure timely closure.
• Ensure data accuracy in reports and MIS shared with management.
• Maintain compliance with internal policies and regulatory guidelines.
Key Skills Required:
• Strong understanding of collections and recovery processes.
• Good knowledge of MIS, Excel, and reporting.
• Strong communication and negotiation skills.
• Ability to manage multiple agencies and field activities.
Experience & Qualification:
• Minimum 3–5 years of experience in collections.
• Graduation preferred.
• Experience in managing agencies and high-value customers.
