Tele calling

Position Title: Telecaller

To support sales operations by communicating with retailers, collecting orders, confirming promotional schemes and loyalty programs, and ensuring accurate and timely daily reporting. The Telecaller plays a key role in maintaining smooth communication between the company and its retail partners.

Key Responsibilities

1. Order Collection

   • Call assigned retailers daily to collect sales orders as per the route or list provided.

   • Record and enter orders accurately into the system or report sheet shared.

   • Coordinate with the sales and logistics team to ensure timely order fulfilment.

2. Scheme Communication & Confirmation

   • Inform retailers about current sales schemes, offers, and discounts.

   • Confirm that the retailer has received and understood the scheme details.

   • Update confirmation status in the daily report.

3. Loyalty Program Coordination

   • Contact customers under the Branch Loyalty Program to provide updates and verify participation details.

   • Record confirmation or feedback from customers in the system.

   • Coordinate with backend teams for any issues or escalations related to loyalty points or benefits.

4. Data Handling & Reporting

   • Work on the provided retailer data lists to ensure all assigned calls are completed.

   • Maintain daily call logs and report call outcomes (orders collected, confirmations received, pending follow-ups, etc.).

   • Submit a daily status report summarizing total calls made, orders booked, pending issues, and next-day follow-up plans.

5. Customer Relationship Management

   • Maintain a polite, professional, and customer-focused attitude in all communications.

   • Gather customer feedback and relay relevant information to the sales or marketing team.

   • Build and maintain good rapport with retailers to enhance customer satisfaction and loyalty.

6. Internal Coordination

   • Liaise with branch teams, sales coordinators, and area managers to update order and scheme status.

   • Escalate any discrepancies or customer concerns promptly.

   • Participate in weekly performance review calls or meetings.

Key Skills & Competencies

• Excellent communication (English, Kannada, Hindi) and telephone etiquette

• Basic computer and Excel knowledge

• Attention to detail and accuracy in data entry

• Good coordination and follow-up skills

• Ability to work independently and meet daily call targets

• Knowledge of sales promotions or trade schemes (preferred)

Qualifications

• Minimum: Graduate (any discipline)

• Experience: 0–2 years in tele calling, customer service, or sales coordination

• Female candidate only.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Tele calling job

1. What is the eligibility criteria to apply for this Tele calling job?
   Ans: The candidate should be All Education levels and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹17000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Tele calling job?
   Ans: This Tele calling job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tele calling job?
   Ans: No, there is no fee applicable for applying this Tele calling job and during the employment with the company, i.e., Ganesh Food Products Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tele calling role?
   Ans: There is an immediate opening of 1 Tele calling at Ganesh Food Products Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Tele calling job?
   Ans: This Tele calling job has Day Shift.