Weekly Off: Sunday
The Front Desk Receptionist will be the first point of contact at Platinum Iron Champs Gym, responsible for creating a welcoming atmosphere, managing member check-ins, handling inquiries, maintaining records, and supporting smooth front desk operations.
Greet members and visitors with a professional and friendly attitude.
Manage member check-ins/check-outs and maintain attendance records.
Answer phone calls, WhatsApp, and emails regarding memberships, classes, and timings.
Assist in membership registration, renewals, and fee collection.
Handle cash/UPI/card transactions and maintain payment records.
Ensure the front desk area is tidy, organized, and professional at all times.
Maintain member records and coordinate schedules for training sessions.
Inform and promote gym offers, events, and personal training packages.
Address member concerns and escalate issues to the gym owner when required.
Support basic administrative tasks such as filing, registers, and reports.
Minimum qualification: 12th Pass (Graduate preferred).
Prior experience in reception/customer service (gym/fitness industry preferred).
Good communication skills in Hindi & basic English.
Basic knowledge of MS Office / WhatsApp / record keeping.
Organized, punctual, and able to manage multitasking.
Pleasant personality, service-oriented, and disciplined.