1. Operational
· Support and maintenance of office PCs, servers, and IT assets at Head Office and Dhulagarh Plant.
· Monitor and troubleshoot Active Directory (AD) Server, Remote Desktop Protocol (RDP) Server and other systems.
· Ensure proper functioning and uptime of CCTV surveillance systems.
· Coordinate allocation and setup of email IDs and Mobile CUG connections for users as per approval.
· Maintain and update MIS reports: daily, weekly, and monthly for review.
· Assist in the planning and implementation of training programs and workshops for staff.
· Maintain complete documentation of IT infrastructure and support activities.
· Provide additional departmental support as assigned by the Reporting Authority.
2. People
· Identify and evaluate vendors for hardware and software requirements.
· Liaise for procurement, installation, and AMC services.
· Ensure timely delivery and service quality from vendors.
Monitor and report on the IT budget allocation and utilization at both HO and Dhulagarh Plant.