Respond to customer inquiries via phone, email, live chat, and in-person in a timely and professional manner.
Resolve customer complaints and provide appropriate solutions or alternatives.
Document all customer interactions and maintain accurate records in the system.
Follow up with customers to ensure resolution and satisfaction.
Maintain up-to-date knowledge of products, services, policies, and procedures.
Collaborate with other departments to resolve complex customer issues.
Provide feedback to management to improve customer service processes and experiences.
Achieve individual and team performance targets and KPIs.