JOB DESCRIPTION
Job Title: Customer support
Location: [Dehradun ,Uttarakhand]
Working hours : 9am -5pm
Job Type: {Full-time}
Benefits: There is no targets
Job Summary:
We are looking for a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be the first point of contact for our customers and will play a crucial role in ensuring a positive experience by resolving queries, providing accurate information, and delivering timely solutions.
Responsibilities
Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
Resolve customer complaints, process orders, forms, applications, and requests.
Maintain detailed records of customer interactions and follow up where necessary.
Identify customer needs and help them use specific features or services.
Provide feedback to improve the customer experience.