• Provide accurate visa guidance for Work, PR, Tourist & Dependent categories.
• Evaluate client profiles and suggest suitable countries/programs.
• Assist clients throughout the visa process — eligibility check, documentation, SOPs, filing &
submission.
• Communicate with clients via calls, WhatsApp, email, and walk-ins.
• Stay updated with immigration rules & embassy requirements.
• Prepare & verify documents for accuracy and compliance.
• Maintain client records in CRM and follow up regularly.
• Coordinate with internal teams (Counseling, Documentation, Sales).
• Ensure high-quality customer experience.