Customer Relationship Manager

Job Summary

We are looking for a dynamic and customer-focused CRM professional to manage guest relationships, enhance customer loyalty, and drive revenue growth. The role involves handling CRM software, analyzing guest data, and implementing personalized engagement strategies to deliver exceptional guest experiences.

Key Responsibilities

• Manage and maintain the CRM database, ensuring accuracy of guest records, preferences, and feedback.

• Develop and implement customer retention strategies to increase repeat business and guest satisfaction.

• Coordinate with operations, sales, and marketing teams to deliver personalized guest experiences.

• Design and manage loyalty programs, campaigns, and targeted promotions.

• Generate and analyze reports on customer behavior, booking trends, and campaign performance.

• Use CRM insights to support upselling and cross-selling of hotel services (rooms, spa, dining, events).

• Handle guest inquiries, feedback, and complaints with a customer-first approach.

• Ensure CRM systems are integrated with PMS, booking engines, and other hotel management tools.

• Train staff on CRM usage and promote a culture of guest relationship excellence.

Key Skills & Competencies

• Strong knowledge of CRM software .

• Excellent communication, interpersonal, and guest-handling skills.

• Analytical mindset with the ability to interpret customer data and trends.

• Ability to design and execute targeted marketing campaigns.

• Strong problem-solving and conflict-resolution skills.

• Team player with cross-functional collaboration abilities.

• Proficiency in MS Excel / reporting tools for data analysis.

• FOR MORE DETAILS CONTACT HR ALFAZ KHAN (8982002116)

• It is a Full Time Sales / Business Development job for candidates with 6 months - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Raipur.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., WOODLY GOODS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at WOODLY GOODS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 10:00 दोपहर - 07:00 सुबह timing.