Client Relationship Manager

Key Responsibilities

Lead Management & Communication

Contact all incoming patient leads promptly via phone and toll-free line with confident, patient-centric telecalling.

Maintain detailed communication notes, patient interests, and next steps.

Schedule and execute timely follow-ups for interested or pending leads.

Confirm clinic appointments in advance, ensuring high standards of patient service.

Outbound Calls & CRM Handling

Professionally call and update all leads daily on Google Sheets and in Simpladent’s CRM and Dr Klick software.

Guide patients in using the Simpladent CRM Mobile App for improved engagement and convenience.

WhatsApp & Patient Communication

Send follow-up messages, educational resources, confirmations, and reminders via WhatsApp.

Sustain professional communication across every patient touchpoint.

Reporting & Review

Prepare and share comprehensive lead summary reports (weekly and monthly), including patient visits, follow-ups, treatment status, insights, and collections.

Take part in review meetings, contributing analysis and actionable insights.

Ideal Candidate Profile

Exceptional telecalling and verbal communication skills, with a patient-friendly and persuasive approach.

Previous experience in telecalling, customer communication, or patient coordination—experience in healthcare or dental clinics is highly valued.

Proficiency in CRM software, Google Sheets, and WhatsApp Business tools.

Strong follow-up abilities, attention to detail, and drive for service excellence.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.

More about this Client Relationship Manager job

1. What is the eligibility criteria to apply for this Client Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Ghaziabad.
3. How many working days are there for this Client Relationship Manager job?
   Ans: This Client Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Client Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Client Relationship Manager job and during the employment with the company, i.e., Capital Placement Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Client Relationship Manager role?
   Ans: There is an immediate opening of 1 Client Relationship Manager at Capital Placement Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Client Relationship Manager job?
   Ans: This Client Relationship Manager job has 10:00 AM - 07:00 PM timing.