Compliance Executive

Hi

Greetings from 18 Steps Consultants!!

WE have an opening for fresh graduates with the Corporate office an NBFC in Kochi.

A Complaints Officer (fresher) description involves receiving, documenting, and resolving customer or client complaints while maintaining a professional and empathetic demeanor . Key responsibilities include investigating issues, coordinating with other departments, providing clear communication, and assisting in identifying trends to improve processes.

Key responsibilities

• Handle and log complaints: Receive, document, and track complaints in an organized manner, often using a CRM or other complaint management system.

• Investigate issues: Gather evidence and information to understand the root cause of a complaint and identify potential solutions.

• Resolve complaints: Work to resolve issues fairly and efficiently, communicating with customers and relevant internal teams.

• Provide support: Answer inquiries about complaint status and provide clear, professional communication to all parties involved.

• Maintain records: Keep accurate and confidential records of all complaints and resolutions. 

Required skills and qualifications

• Strong communication: Excellent verbal and written skills are crucial for interacting with customers and colleagues.

• Problem-solving: Ability to analyze a situation, generate solutions, and implement a resolution plan.

• Interpersonal skills: Patience, empathy, and the ability to handle sensitive situations with tact and professionalism.

• Organizational skills: Must be able to manage multiple cases, prioritize tasks, and maintain detailed records.

• Basic computer proficiency: Familiarity with standard office software like Microsoft Office is often required. 

Preferred qualifications

• Educational background: A bachelor's degree

Salary: Upto 20kpm

Location:Kochi

• It is a Full Time Legal job for candidates with 0 - 3 years of experience.

More about this Compliance Executive job

1. What is the eligibility criteria to apply for this Compliance Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kochi.
3. How many working days are there for this Compliance Executive job?
   Ans: This Compliance Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Compliance Executive job?
   Ans: No, there is no fee applicable for applying this Compliance Executive job and during the employment with the company, i.e., 18 Steps Consultants.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Compliance Executive role?
   Ans: There is an immediate opening of 1 Compliance Executive at 18 Steps Consultants
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Legal job.
8. What are the timings of this Compliance Executive job?
   Ans: This Compliance Executive job has 09:30 AM - 06:00 PM timing.