Desktop Support Engineer

Key responsibilities

• User support:

  Responding to user tickets and requests for assistance with hardware, software, and network problems, both remotely and in person. 

• Installation and configuration:

  Setting up new hardware, installing operating systems, and deploying software for new and existing employees. 

• Troubleshooting:

  Diagnosing and resolving technical issues by investigating error messages, analyzing system logs, and testing solutions. 

• Maintenance and upgrades:

  Performing routine maintenance, upgrading hardware components (like memory or network cards), and updating operating systems and software applications. 

• System monitoring:

  Monitoring the performance of the desktop infrastructure and providing feedback for improvements. 

• Documentation:

  Recording and documenting technical issues and resolutions. 

• Escalation:

  Escalating complex or unresolved issues to specialized teams when necessary. 

Required skills and knowledge

• Strong problem-solving and analytical skills.

• Proficiency with operating systems like Windows and macOS, as well as common software applications.

• Knowledge of hardware, software deployment, and patch management.

• Experience with network concepts, including Active Directory, DNS, and DHCP.

• Excellent customer service and communication skills.

• Ability to work both independently and as part of a team. 

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 6 months - 3 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Diploma and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Protalk Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 2 Desktop Support Engineer at Protalk Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.